A team of highly skilled engineers is on-hand to respond to your queries regarding product installation, commissioning and fault-finding. Each dedicated support function operates Monday to Friday, 8.00am – 6.00pm and Saturday, 8:00am - 12:00pm. We also offer an out of hours emergency support service.

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Helpdesk 2

Installation Standards

Mitsubishi Electric is committed to demonstrating its expertise and competence in key areas such as Installation, Commissioning, Maintenance, Health and Safety, Corporate Social Responsibility and Refrigerant Handling.

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Chapelford 2


We offer a professional commissioning service which involves our engineers carrying out a complete and unbiased inspection and appraisal of the installed system. This inspection forms a comprehensive “Commissioning Log Book” with a “true” diagnostic operating record of the working system which is provided to you.

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Site Access Challenges

When access to a site is difficult, our specialist team can strip-down and reassemble equipment, helping deliver the ideal solution to any inner city or unique situation.

Site Access Challenges


We provide a successful, expert, troubleshooting service for contractors and consultants to help ensure their customers benefit from maximum system efficiency, at all times. The service includes site inspections and assessments carried out to whatever degree is necessary.

Diagnostics v3

Diagnostic Health Check

We know how important it is for buildings to benefit from the full advantages our systems offer, so to help achieve this, we provide a Diagnostic Health Check for City Multi which is carried out on a regular basis. This service helps maintain the desired environment within a building, whilst keeping a close eye on its efficiency too.