We’re proud to introduce an exciting new way to access technical assistance: our live video support service.

The service will enable homeowners and installers to connect directly with our technical team via video call. This allows our specialists to view equipment, installations, controls, pipework and system conditions in real time, providing greater visibility when helping to identify and resolve an issue.

Our new video support service will help us to:

  • Diagnose issues more quickly
  • Improve first-time fix rates
  • Reduce the need for multiple photos and lengthy email exchanges
  • Support installers directly while they’re on site
  • Provide a more personal and effective support experience
  • Give homeowners face-to-face access to Mitsubishi Electric technical specialists

Our new live video service will make it easier for homeowners and installers to access expert Mitsubishi Electric support when they need it most.

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How it works:

1.    Contact our Technical Support team by calling 01 419 8800 and select Option 2 from the menu.

2.    If visual assistance would help, our engineer will send a secure link to your mobile device.

3.    Open the link and allow camera access.

4.    Our engineer will guide you through the checks while viewing the system remotely.

5.    No app download is required, and the session is only active while you choose to participate.

3297 Mitsubishi Electric Office 02 Low Res