The Background

Hugh Wallace, an award-winning architect with a passion for creative design and the restoration of Irish architectural heritage; from the humble farm buildings to grand houses, evident from his participation on RTÉ’s Great House Revival, is now taking on the momentous project of retrofitting his own home.  

Situated in the city center of Dublin, Hugh and partner Martin purchased this two-story terrace house with the dream of transforming it into their perfect home. Although, upon initial inspection the house looked fine structurally, once they got in and began working on the property, it became apparent that it wasn't and the decision to demolish the internal structure and rebuild was made.  

With the overwhelming freedom and difficulty that comes with prioritising when designing for oneself and the pressure to make his home just right, Hugh looked for easy, reliable and effective solutions where he could.  

Hugh Wallace Case Study 7

The Challenge

When you’re both the architect and the homeowner, a deep retrofit becomes a balancing act between design vision and practical demands. Hugh describes the experience as “being on quicksand, [as] the project keeps moving.” It’s not just about drawing plans and specifying materials; it’s about living inside the consequences of every decision, day after day. 

Gerry MacMahon, Principal at Rathgar Engineering, reflects that "Once we got in to looking at the construction of the house it was clear that it was an enormous job". Walls came apart to reveal decades-old structural issues, and each solution seemed to uncover another layer of complexity. 

Decision fatigue set in quickly. Every choice, from insulation type and ventilation strategy to the heating system, had to weight performance against cost and long-term resilience. And underlying it all was the sharp reminder of rising energy prices with Hugh commenting that “Everybody got a shock of the price of oil and power and electricity”. He reflects that “We want certainty into the future. I want to know I can afford to turn the heating on.” 

Hugh Wallace Case Study 3

The Solution

This project involved a deep retrofit of the home, focusing on dramatically improving energy efficiency, comfort and long-term sustainability. The process began with a significant upgrade to the insulation of both the walls and roof, substantially improving thermal performance. Old windows and doors were replaced with high-performance, insulated, air-tight frames to prevent heat loss in winter and minimise unwanted heat gain in summer. To deliver consistent comfort throughout the home, Hugh specified a combination of underfloor heating on the ground floor and radiators upstairs. 

However, for Hugh, the retrofit wasn’t just about improving insulation and airtightness, it was about rethinking how the home breathes and stays warm. Two systems came together to provide the complete solution: a Mitsubishi Electric Ecodan heat pump system and a Lossnay Mechanical Ventilation with Heat Recovery (MVHR) unit. 

Hugh Wallace Case Study 12

Heating: An Ecodan Air-to-Water Heat Pump System

After improving the insulation, making the house airtight and adding in high-performance windows and doors, the house’s heating and cooling demand significantly drops. So, when it came to choosing a heating system, Hugh wanted the most efficient, space-conscious approach which came in the form of a Mitsubishi Electric Ecodan heat pump; “When you’re doing a deep retrofit, you always think: ‘oh, I need a plant room - you don’t’. You need a space the size of a fridge to actually be able to put in a heat pump. I think it’s amazing” 

Mitsubishi Electric Business Development Manager, Ray Buckley, further outlined why this works so well in a project like Hugh’s: “In a retrofit situation like we’re in today, the house will be well insulated, so what the heat pump wants to do is bring it up to temperature and keep it at that temperature. So, in a well-insulated house there won’t be much dissipation of heat. And also, the fact is, heat pumps are four times more efficient than the traditional heating systems” like oil or gas.  

Hugh Wallace Case Study 2

All of this combines to deliver the most noticeable difference for the homeowner, and that is the new comfort levels that will be experienced. “Having a heat pump air to water system is amazing because it just elevates the level of comfort that you're going to have in your home” states Hugh.  

And for homeowners concerned with the potential noise of the unit, Ray assures that “The Mitsubishi Electric heat pumps actually have the quiet mark, they’re as low as can be because there’s a specially designed chassis that absorbs an awful lot of the noise”.  

Hugh Wallace Case Study 5

Ventilation: Lossnay Mechanical Ventilation Heat Recovery System.

The next step was to figure out the perfect ventilation system for the home. Enter: Mitsubishi Electric’s Lossnay Mechanical Ventilation Heat Recovery unit. The Lossnay range is particularly suitable for modern homes with high insulation due to double glazing and cavity insulation. Often ventilation is required to remove stale air without major heat loss and ensure effective fresh air ventilation. A domestic heat recovery ventilation unit is a heating system replaces moist, stale air with fresh, filtered air.  

“I’m installing a Mitsubishi Electric heat recovery system, which is so important when you’re doing a major refurbishment because you must introduce circulated air,” Hugh explained. “It reduces damp and mould and reduces condensation. It also reduces your heating bill, because you’re taking the heat out of your kitchen, out of your bathrooms, filtering it, and reintroducing it back into the house”. 

MVHR Unit

Mechanical Ventilation Heat Recovery unit is an energy efficient solution for the whole house and provides a clean, supply of fresh air. A Mitsubishi Electric Lossnay Mechanical Ventilation with Heat Recovery (MVHR) system simultaneously extracts stale air whilst recovering heat energy to maximise efficiency and minimise energy use. This means that although the stale air is replaced with fresh air, the indoor temperature of the home is maintained. 

Insulation

Proven Brand Reliability

Beyond the technical benefits, Hugh and the team at Rathgar Engineering placed huge importance on the reliability and long-standing reputation of the products that were being installed. For them, it wasn’t only about installing the latest technology, but about knowing the systems were backed by a trusted partner like Mitsubishi Electric with decades of experience. 

“We’ve been dealing with Mitsubishi Electric for 30 years” states Gerry. Ray agreed, noting the brand’s engineering pedigree: “We have a traditional heritage in the manufacturing of these units, so we actually sharpened our teeth and honed technology”. 

Hugh Wallace Case Study 11

Hugh adds that “the great thing about Mitsubishi Electric is they're all over the country, north and south. And there's technical teams there to help you”. Mitsubishi Electric have a local customer service and support team ready to help homeowners on their home heating and ventilation journey. We have a team of fully trained engineers who take care of our service division as well as a network of trusted installers and technician partners that can help in choosing the right system for your needs. They are all trained by us so they understand the technology, can install and set up the system so that it runs at its highest efficiency and are on hand should you need anything repaired. 

Hugh Wallace with the team

The Results 

For Hugh and Martin, the retrofit was about more than cutting costs, it was about future-proofing their home with comfort and reliability at its core. “Energy efficiency is just amazing particularly in this day and age because it will actually value your property going forward. To me that was essential, that Martin and I were able to take control of the cost of heating our home” says Hugh. The Mitsubishi Electric Ecodan heat pump and Lossnay heat recovery system have helped deliver exactly that. Hugh goes on to say that a homeowner "must be comfortable that the technology [they’re] using is going to work not only in the short term but also in the long term".  

By combining improved insulation with high-performance heating and ventilation, Hugh has prepped his home to have reduced running costs. As the Ecodan heat pump uses just 1kW of electricity to draw 3kW of renewable energy from the air, producing 4kW of heat output, Hugh will be able to cut down on his bills while protecting against rising energy prices. At the same time, the system will completely transform the feel of the home. “The comfort factor is just amazing, it’s this constant level of heat,” Hugh explained, noting how a heat pump upgrade creates a stable, healthy indoor environment. 

Hugh Wallace Case Study 9

The practicality of the system was another unexpected advantage. Unlike traditional boilers that require a plant room, the Ecodan heat pump fits into a space no bigger than a refrigerator. As Hugh puts it: “But you know what I love—I know this is really odd—I love the indoor unit because it’s like a fridge. It’s clean. It’s neat. It’s just wonderful.” 

Anthony Farrell, Engineering Team Lead at Electric Ireland Superhomes summaries all of this simply; "There are multiple benefits really, like obviously you're looking at reducing energy costs, cleaner use from an air to water heat pump is coming from electricity rather than a fossil fuel like oil or gas and it's comfort as well, a lot of homeowners will come back with the comfort element at the end". 

For Hugh and Martin, the results are clear: lower costs, consistent comfort and a compact design that makes the technology as practical as it is efficient. Hugh champions it as “a brilliant solution for older houses that are getting a deep retrofit”    

Hugh Wallace Retrofit

My advice is if you are considering getting a heat pump, go and speak to the people at Mitsubishi Electric

Hugh Wallace
Homeowner,
Architect & TV Presenter

The Conclusion

When Hugh chose a Mitsubishi Electric solution, it was never a leap of faith. “It’s not rocket science, because Mitsubishi Electric have done all the rocket science in their 50 years of experience delivering heat pumps,” he explains. Although the home is still under construction, the vision is clear. By the time the work is complete, the disruption of the retrofit will fade, leaving behind not only Hugh’s architectural imprint but also the technology to support a comfortable, efficient way of living.  

This confidence in Mitsubishi Electric is rooted the quality of our reputation. “Mitsubishi Electric have such a great name. They have the support system, and they also have the history,” says Gerry. Ray Buckley echoed that sentiment: “We have been involved in working with heat pumps for over 50 years. What it means for the homeowner is peace of mind knowing that you have the most efficient top of the range brand that you can rely on.” 

Hugh Wallace Case Study 10

For Hugh, the decision ultimately came down to trust in both the technology and the people behind it. He leaves one final piece of advice for homeowners considering their own retrofit journey: “My advice is if you are considering getting a heat pump, go and speak to the people at Mitsubishi Electric.” 

Hugh Wallace Case Study 8

It’s not rocket science, because Mitsubishi Electric have done all the rocket science in their 50 years of experience delivering heat pumps

Hugh Wallace
Homeowner,
Architect & TV Presenter

There are multiple benefits really, like obviously you're looking at reducing energy costs, cleaner use from an air to water heat pump is coming from electricity rather than a fossil fuel like oil or gas and it's comfort as well, a lot of homeowners will come back with the comfort element at the end

Anthony Farrell
Engineering Team Lead,
Electric Ireland Superhomes

Mitsubishi Electric have such a great name. They have the support system, and they also have the history

Gerry MacMahon
Principal,
Rathgar Engineering

We have been involved in working with heat pumps for over 50 years. What it means for the homeowner is peace of mind knowing that you have the most efficient top of the range brand that you can rely on

Ray Buckley
Business Development Manager,
Mitsubishi Electric

Check Out Our Other Case Studies

Homeowners with their Heat pump

Maximising Efficiency and Longevity with an Ecodan Heat Pump Service

Galway household get their annual heat pump service and tell us about their Mitsubishi Electric experience.

Digg Mama with her new unit

How Digg Mama Built a Sustainable Family Home with a Heat Pump at Its Core

A Self-Build Journey

NTMK Aerial View Ecodan in Situ 2

Sustainable Living Meets Modern Comfort

Merepark Co. Wicklow gets Mitsubishi Electric's Ecodan Heat Pumps