Service Discount Terms & Conditions (Mitsubishi Electric Ecodan Heat Pump Service Promotion)

1. By redeeming the promotional discount, you are agreeing to these Promotion terms and conditions (the “Terms and Conditions”).

2. The Promotion is being run by Mitsubishi Electric Europe B.V. – Irish Branch (company number 903775) whose registered address is at Plunkett House, Grange Castle Business Park, Nangor Road, Dublin 22 (the “Promoter”).

3. The Promotion will operate from 17^th March 2026 and close at midnight on 23^rd of March 2026 (“Promotion Period”). Bookings made after the Promotion Period will not qualify for the discount.

4. Customers who book a standard service of a Mitsubishi Electric Ecodan heat pump via the Promoter’s website during the Promotion Period and enter the discount code “Shamrock10” at the time of booking will receive 10% off the cost of the service (the “Discount”).
The 30 point standard service details can be found here:
https://les.mitsubishielectric.ie/homeowners/ecodan-service-maintenance-form

5. The Discount is available only when a Valid Booking (as defined in clause 6 below) for a qualifying service is made through the Promoter’s website and the discount code “Shamrock10” is entered at checkout. The Discount cannot be applied after a booking has been completed. The service can only be provided for a Mitsubishi Electric Ecodan heat pump system, and the Discount is valid only for Mitsubishi Electric Ecodan heat pump systems.

6. For the purposes of this Promotion, a “Valid Booking” means a service booking that:

1. • i. is submitted and completed through the Promoter’s official online service booking page during the Promotion Period;
   • ii. includes an accurate and correct entry of the discount code “Shamrock10” at the time of checkout; and
   • iii. relates to an eligible Mitsubishi Electric Ecodan heat pump system installed at a residential property within the Republic of Ireland or Northern Ireland, and
   • iv. is acknowledged and confirmed by the Promoter via an email or other written booking confirmation.

7. To be eligible to redeem the Promotion, an individual must:

1. • i. be a natural person aged 18 years or over at the time of entry;
   • ii. be the legal owner of the property where the heat pump is installed;
   • iii. not be an employee of Mitsubishi Electric Ireland;
   • iv. not be professionally connected with the Promotion or with Mitsubishi Electric Ireland, including agents, contractors, or third party partners involved in the administration or delivery of the Promotion; and
   • v. ensure that the property is structurally and technically suitable for the service, as determined by Mitsubishi Electric Ireland or its authorised installer.

8. For the avoidance of doubt, and notwithstanding any other provision of these Terms and Conditions, the Discount can be used only once per household during the Promotion Period. Bookings made under this Promotion are personal to the named customer and may not be sold, transferred or assigned.

9. The Promoter accepts no responsibility for any technical issues, errors, interruptions, delays, or failures of the booking platform, website, or communications systems that may prevent a customer from completing a booking or redeeming the Discount

10. The Discount is subject to the customer confirming valid address details within the Republic of Ireland or Northern Ireland at the time of booking. Customer must also provide the Model number of the outdoor unit and the Serial number of the outdoor unit.

11. Customers will require internet access, a telephone number, email address and a postal address within the Republic of Ireland or Northern Ireland in order to complete a service booking. The Ecodan heat pump must be installed within the Republic of Ireland or Northern Ireland. Service terms are set out in our service terms and conditions which can be found here: https://les.mitsubishielectric.ie/assets/Ireland/98c1ef359f/Service-and-Maintenance-TCs-Ecodan-Pump-March-2023-Final.pdf.

12. By redeeming this Promotion, you agree for the Promoter to contact you for the purpose of administering and delivering the booked service.

13. It is the customer’s responsibility to provide the Promoter with a valid contact number and address (including Eircode) of where the Ecodan heat pump is installed. The Promoter accepts no responsibility for service delays or issues as a result of incorrect or incomplete details provided by the customer.

14. The Promoter will endeavour to provide the service within a reasonable timeframe following a confirmed booking. If a service date and time is agreed and the customer cancels the service within twenty-four (24) hours of the scheduled time, the Promoter reserves the right to charge the full service fee or refuse to reapply the Discount when rescheduling.

15. It is the customer’s responsibility to ensure that safe and reasonable access to the heat pump system is available on the scheduled service date. If access is not possible, the Promoter reserves the right to cancel the service and charge the standard service fee.

16. The Promoter reserves the right to request proof of eligibility, including proof of property ownership, installation address, and proof that the heat pump is a qualifying Mitsubishi Electric Ecodan system.

17. The Discount cannot be used in conjunction with any other offer, promotion, voucher or discount unless expressly stated otherwise.  

18. The Discount is non-exchangeable, non-transferable and no cash alternative will be offered.

19. The Promoter reserves, at its sole discretion, the right to refuse or withdraw the Discount where:

1. • i. a booking is incomplete, cancelled, duplicated, fraudulent, or where the system to be serviced is not an eligible Mitsubishi Electric Ecodan heat pump system;
   • ii. the authorised installer cannot provide the service for safety or technical reasons; and
   • iii. the customer fails to comply with or breaches any of the other Terms and Conditions of the Promotion.

20. The Promoter reserves the right to cancel, amend, terminate or temporarily suspend the Promotion at any time with no liability to any customer or third party.

21. The Promoter reserves the right to amend these Terms and Conditions at any time without notice, if, in its opinion, events or circumstances occur outside its control.

22. The decision of the Promoter regarding any aspect of the Promotion is final and binding and no correspondence will be entered into.

22. Participation in the Promotion and the completion of a service under this Promotion does not grant or extend any product warranty or guarantee unless expressly stated in writing by the Promoter.

24. The Discount applies only to the standard service. Any repairs, replacement parts or remedial works required due to pre‑existing faults, installation issues, or system damage are not covered and will be quoted separately

25. To the fullest extent permitted by law, the Promoter shall not be liable for any loss, damage, cost or expense arising out of or in connection with this Promotion, the Discount, or any failure or delay in administering or delivering the Promotion, including but not limited to any technical, network, system or booking‑platform issues. Nothing in these Terms and Conditions shall operate to exclude or limit the Promoter’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded. This Promotion does not affect a participant’s statutory rights.

26. The Promoter shall process personal data relating to participants strictly for the purposes of administering, verifying eligibility for, and fulfilling this Promotion and the associated service booking, in accordance with applicable data‑protection legislation and the Promoter’s Privacy Policy (available at: https://emea.mitsubishielectric.com/en/privacy/index.html). Personal data will be processed on the basis of the Promoter’s legitimate interests in operating the Promotion and performing the service booking, and where necessary for compliance with the Promoter’s legal obligations. The Promoter will implement appropriate technical and organisational measures to safeguard all personal data and will retain such data only for as long as is necessary for the purposes for which it was collected or as otherwise required by law. Participants’ personal data will not be disclosed to any third party except where strictly required for the administration or delivery of the service relating to the Promotion, or where the Promoter is under a legal or regulatory obligation to do so. Participants may exercise their statutory data‑protection rights— including rights of access, rectification, erasure, restriction, objection and data portability—by contacting the Promoter at mitsubishielectricireland@meir.mee.com. Nothing in these Terms and Conditions affects a participant’s statutory rights under applicable data‑protection law. Where personal data is processed on the basis of consent, participants may withdraw such consent at any time without affecting the lawfulness of prior processing

27. The Promoter shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from circumstances beyond its reasonable control, including but not limited to extreme weather, power or internet outages, industrial action, safety issues, or the unavailability of personnel or materials. In such circumstances, the Promoter may suspend, amend or terminate the Promotion without liability.

28. This Promotion is in no way sponsored, endorsed, or administered by, or associated with Instagram.

29. This Promotion and any dispute, claim or proceedings arising out of or in connection with it (whether contractual or non‑contractual) shall be governed by and construed in accordance with the laws of the Republic of Ireland.

30. The parties to this Promotion agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to hear and determine any suit, action or proceedings, and to settle any disputes, which may arise out of or in connection with this Promotion and these Terms and Conditions.

31. The provisions of the Code of Standards for Advertising and Marketing Communications in Ireland (the Code) and, in particular (but without limitation), any decisions, adjudications or rulings made by the Advertising Standards Authority for Ireland (ASAI) will be adhered to.

32. Please contact the Promoter at mitsubishielectricireland@meir.mee.com if you have any questions or queries about the Promotion.