Homeowner Guarantee Explained

The Mitsubishi Electric Homeowner Guarantee for our domestic heating products means that you can be assured that during the guarantee period the claim process will be hassle free in the unlikely event that any of the components supplied by Mitsubishi Electric fail.

Our Homeowner Guarantee is dependent on the understanding that your unit is serviced annually by an approved service engineer. If you require a service call please click here to fill out our service and maintenance form and a member of our team will contact you.

If you are unsure whether your product is registered please complete the form below in order to ensure that your unit is registered for your Homeowner Guarantee.

Download the Homeowner Guarantee T&Cs

Homeowner Guarantee Terms and Conditions

7 Year Guarantee Explained

For units installed since 1st April 2023 and registered with us within 6 months of their installation using our INSTALLME Application (for installers only) we have automatically extended your home owner guarantee to 7 years! This is to provide you with peace of mind, that in the unlikely event of a manufacturing fault with your heat pump, we are here to support you!

If you are a homeowner who’s heat pump was installed before the1st April 2023, or if your unit was not registered with us (within the required timeframe) it may be possible to extend your warranty to 7 years from the date of sale (fee applies).

Please enter your details below and we will let you know if your heat pump installation was registered with us.

<< Back

Property Owner:
Is your unit mounted at ground level?:
Select your property type:

*You can find these numbers here

*You can find these numbers here:

7 year warranty terms and conditions can be found here

Personal data protection: Please read our Privacy Policy for information regarding your data protection rights, how to raise a complaint and how to contact us, how your personal information is used and shared, and our transmission of your personal data outside UK/EEA to other Mitsubishi Electric group companies and agents and contractors as required to administer your guarantee registration and for the conduct of guarantee services.

Mitsubishi Electric Europe B.V. is a Netherlands limited liability company with a registered Irish branch. Mitsubishi Electric Europe B.V. uses personal information about our customers and suppliers to operate our business and provide services in accordance with our Privacy Policy.